Customer Feedback

We appreciate all feedback, good or bad as it helps us to improve our service.

If you have any problems with an order you have already placed or received, please try contacting us first so that we can resolve any problems. You can contact us about your order by clicking here.

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UK DELIVERY

Everything we send out is either delivered by us, or sent by fully tracked courier directly to business.

We also operate chilled distribution for all temperature sensitive products.

We deliver all across the UK, and aim to despatch most orders within 24 hours of it being placed, or within 2 to 3 days for full pallet orders.

EUROPEAN DELIVERY

We deliver across Europe using courier and tracked deliveries.

Orders will be sent out Monday to Friday and will normally take between 1 & 3 days to arrive with you, depending on your location. 

Again, we aim to dispatch your order within 24 hours of being placed.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We aim to make ordering and delivery as easy as possible, so all items are normally dispatched within 24 hours Monday to Friday.

Fresh produce orders are picked directly on our farms in Thailand specifically for you. When we receive your Fresh Produce order it will be sent to Thailand and they will physically pick your order from our farms & pack it for you. It will then be sent to the UK & delivered straight to you. On arrival in the UK your product is handled through our chilled warehouse & sent straight out to you for Next Day Delivery.

For products picked fresh in Thailand the lead time is generally 5 to 7 days.

CONTACT US

     Call us on +44 (0)2380 743909    Click here to send us an email   Send us your feedback